但对于机器出现caught fire事故问题，我们暂时不能给出准确的答复，工厂那边需要看到相关的图片或实物才能判定。请尽快发一些图片和相关的信息给到我们，工厂才能马上开始调查原因并给出相关报告。每一次我们工厂会根据客户发来投诉问题进行不断的改善并努力做好最好。我再次对此事感到抱歉。
Complaints about this type of facility we have arranged to investigate and report as soon as possible given relevant improvements.
But for the machine caught fire accident occurs, we temporarily unable to give an accurate answer, factories over there need to see related pictures or in kind, to judge. Please send some pictures as soon as possible and relevant information to give to our factory can immediately begin investigating the cause and give relevant reports. Every time we plant will be based on customer complaints sent to the ongoing improvement and strive to do the best. Once again, I apologize for this.
Complaints about the models we have already arranged factory to investigate and provide improvement report as soon as possible. But for machine appeared caught fire accident problem, we temporarily can't give accurate answer, factory need to see the related pictures over there or in kind to decide. Please as soon as possible to send some pictures and related information to us, the factory can immediately began to investigate the reason and give the related report. Every time we factory can according to customer's complaints from efforts to constantly improve and do the best. I feel sorry for this matter again.